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Red Box Demo | Enterprise Connect 2019

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So Here is the Salesforce System, so This could be The everyday household monitor.

If you have voice details controller you will get two added item bars at the highest.

A person is transcript search and another is transcript.

Transcripts will routinely just record all of the former transcripts that have happened in the organisation.

And you may go from start off, day, time, period, quantity of seats, or maybe agent.

The product or service truly involves existence once we speak about truly seeking the online search engine.

Therefore if we go into transcript lookup.

This can do a look for functionality through the entire with the Salesforce System for text.

So if we key in in this article 'monetary' as well as date range will quickly populate to the last thirty times.

So if we go it out to 2 years just for the purpose of this demo.

You can see right here that there are 5 transcripts of wherever We have got the term 'monetary'.

Just click one of these you can actually see on the best hand facet.

The transcript will appear on the ideal hand facet, of which you can just scroll up and down.

If I had been to toggle concerning A further transcript we are going to be capable to go forward to another transcript.

The sophistication on the item nevertheless, truly arrives in the metadata mapping.

So, if we go in the contacts within just Salesforce, so This could certainly be a customer and you also click on to Alex Robson for instance.

Which is now displaying all of the transcripts on the right hand aspect here, that occurred with Alex Robson like a buyer.

As you may see, lots of transcripts listed here from which to choose.

You are able to click on one listed here.

You could then also just scroll down and possess a look at the transcript.

You've got speaker separation in the course of this.

If I used to be then to carry out the same https://iptvgreek.com look for requirements.

So you do 'economical' after which you can unfold that out to the last two yrs, or yr, you could see there are now a few.

So these 3 are the conversations that have transpired with Alex exactly where we have mentioned the word 'economical'.

When you really go, you've also obtained the opportunity to be capable of hear the call.

So if you actually simply click down here you can see that it states hear.

This is a seamless integration, which opens up an authentication window in order to go in the quantify item.

This is able to Commonly, when you've logged in the first time, this could immediately log you in.

For the goal of that may be You will find a protected authentication due to the fact not all organisations want their personnel to really pay attention to the audio.

Some of them would just want them to see the transcript.

So this essentially opens up and is actually going over a gradual Wi-Fi at this time but This might normally be instantaneous.

This could in fact open up up the chance to begin to see the media player and actually listen to the decision.

After you can listen to the call you have then received the total features with the Purple Box quantify Media Participant which provides you the opportunity to be capable to either pick certain elements of the call and possess it on loop, or you'll be able to make a decision in the event you needed to suppress some of them silence, accelerate the entire process of the audio of the call to both accelerate or slow it down, so the total functionalities on the Crimson Box Recorder.

If I flick again to the Salesforce application we might also start out getting a consider the metadata.

Therefore if I click on to this get in touch with here and view file, it opens up another bar which displays you the details in the metadata.

So it may have right here the telephone range, so This is when it's performing the mapping directly into your Speak to.

In addition, it understands whether or not that Get in touch with belongs to an account as well as is made up of information and facts from the Get hold of Centre setting.

So, irrespective of whether that be an agent I.

D.

, get in touch with variety, just how long the call was.

All this metadata may be quickly mapped and claimed on within the Salesforce dashboard of experiences.

But we will do the reporting directly from the Salesforce dashboard and this reports on the metadata.

So by basically possessing a seem here we are able to see if I alter the web-site watch of this, you have the ability to be able to take a look and see the amount of calls are created by particular people in selected organisations.

So within in this article we could see that Kate Hammett continues to be referred to as 23 times within Red Box, Whilst Alex Robson has only remaining called 16.

So It truly is an effective way of really comprehension who's creating the phone calls.

And also you could potentially make this happen over the size of call so give me the volume of calls that were beneath two minutes long inside of a specific date assortment.

So the areas that we could map all the transcripts into accounts which is the leading account with the business the Get hold of that's primary buyer in addition to sales opportunities.

So setting up proper within the incredibly commencing on the lead technology.

And that is the Salesforce Voice Data Controller software.